European regulations on the protection of personal data are undergoing a major change, resulting in the General Data Protection Regulation "nLPD" of April 27, 2017, which came into force on May 25, 2018.
Our company, anxious to comply with regulations capable of improving relations with our European customers, has complied and expresses in this present charter its attachment to the quality of service provided to our customers, whether Individuals or Professionals.
This new regulation, which concerns European citizens who are not professionals and are therefore considered as "private individuals", reinforces the citizen's own control over the use of his or her data. The regulation applies to all processing of personal data, whether automated or non-automated, regardless of whether the data is contained in a file or is intended for inclusion in a file.
By definition, personal data is: "Any information relating to a natural person identified directly (surname, first name) or indirectly (by an identifier, customer number, telephone number, etc.). The identification of a natural person can be based on a single piece of data (ABS number, SS number) or on the cross-referencing of a set of data.
We only collect appropriate and relevant data, strictly limited to the performance of the service you order and, with your consent, data relating to our commercial and canvassing activities.
Your personal data is collected and processed to enable us to conclude, manage, modify and execute the service you have ordered and, with your consent, to inform you of the services and products available to you from Swiss Fast Repair.
Your personal data is intended for Swiss Fast Repair employees according to their function and for some of our subcontractors. All our staff have been trained and comply with the nLPD. Our subcontractors also comply with the requirements of the nLPD in order to ensure that the service ordered is carried out correctly. None of the information collected is transferred or sold to a third party who is not a recognized subcontractor. Data is hosted exclusively in Switzerland and Europe.
Personal data collected and processed in the context of an ordered service, a commercial contact or a sales follow-up are kept in accordance with the legal limitation periods set according to the nature of the contract and in compliance with Swiss rules, i.e. 10 years.
In the context of commercial prospecting, personal data is kept for 2 years from the date of collection or last contact with the person concerned. The data is then anonymized in order to preserve the basis for the company's statistical studies.
Paper media not filed in secure locations are immediately destroyed.
Electronic information is stored with a professional host ensuring a high level of security.
Access to this information is restricted and protected. Persons with access rights are appointed by management.
In accordance with the applicable General Regulations on the Protection of Personal Data, you have various rights, namely :
You can exercise these rights by writing to the DPO of Swiss Fast Repair - Av. des Boveresses 84, 1010 Lausanne VD or by email to
contact@swissfastrepair.com.
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